The lines are being blurred
Conversation is evolving
Intelligent agents, more widely known as ‘bots’, really represent a whole new level of automation. The promise is that bots will change the way we work and live. Health bots might eventually make an accurate diagnosis, while other bots might help us with a legal problem, or help us buy insurance. A the moment bot technology is still in its infancy but that is changing rapidly and no doubt this technology wave will yield numerous disruptions as it travels through society.
Improvements in machine learning (ML), artificial intelligence (AI) and natural language processing (NLP) have contributed to a general consensus that the time for bot innovation is upon us. Further, Amazon, Google, Facebook, Microsoft and others have built great first generation conversational devices like the Amazon Echo, and Google Assistant. These devices represent the ‘head’ of the bot wave, while the ‘brains’ of the bots lie way back in the cloud. The Internet of Things (IOT) and the many new smart devices it brings also promises to further deliver intelligent devices powered by bot like agents in the cloud and on the device itself.